Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. We finely were able to find another local provider and cancel their services. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. She kept trying to get me to change mind and said, "No, thank you. User reports indicate no current problems at Suddenlink. Its location on this page may change next time you visit. Location & Hours. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Should I rent a router/modem from Suddenlink? That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. May or may not be available based on service address. How Long Suddenlink Gives You to Return Equipment. See below.). However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Pack up the equipment you're sending back to us. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? . Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. I have been with Suddenlink about a year and a half. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Suddenlink located in Charleston Town Center. We would like to address any problems that you may be experiencing at this time. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. However, plans and pricing can vary depending on where you live. That was back in September. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! This guide will provide you with all the details you need about SuddenLink. Next time I will listen to the reviews posted out there. It offers 99% nationwide coverage, and you can cancel at any time. Navigate phone maze to a human Press 0#, then 2, then 0#. we can help you resolve any outstanding issues or fees. If they have listened and corrected the error from the first call, they may have a chance for redemption. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Additional fees and terms may apply. And I forgot to disconnect. Best time to dial 10:45am. That is not right! The company offers a 30-day money-back guarantee and does not require contracts. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. First dial the customer support number: 1-877-694-9474. 8:30 AM - 6:00 PM. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. I agree to receive the Forbes Advisor newsletter via e-mail. Modem required for internet service. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Bring the real world to your users with customized maps and street view imagery. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. It becomes your responsibility as per the contract terms . We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Termination date set up for a month after the equipment was return. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. I have worked in the field of IT for many years. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . $74.99 a month. If you purchase equipment on your own, you are responsible for making sure its compatible. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Contact a location near you for products or services. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. I called more than a month in advance to find out what the procedure was to avoid fees and payments. The suddenlink stores locations can help with all your needs. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Suddenlink expects their materials back immediately. Copyright 2023 Intermodal Association of North America. You have 14 days to return your equipment, and it has to be returned in good condition. Be the first one to find this review helpful. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Take your complaint beyond customer service and get a real resolution. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. Thinking now I don't owe any money. Unlike some providers, Suddenlink doesnt lock you into a contract. Most plans provide customers with unlimited data. More wonderful scenery is waiting for you to find. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. What is the typical cost to rent a router/modem from Suddenlink? Royse City, TX 75189. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. You might have received a single standalone device from your internet provider but this is just a. in a single unit. Choosing it was an obvious choice.. Remain on the line. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Accept Appointments. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Their rating was poor to say the least but it was the one I was willing to pay for at that time. Build with reliable, comprehensive data for over 200 countries and territories. Contact a location near you for products or services. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! This review was chosen algorithmically as the most valued customer feedback. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Reach out to customer service if that doesnt work. The introductory rate of forty dollars was the reason. Worst customer experience in my life of 68 years. Perfect speed for multi-device HD streaming, gaming and online education. They got more done in a few weeks than I did in over two years. All Rights Reserved. SuddenLink internet is a great buy for the first year. Public, please do not use Suddenlink. into your contract. Suddenlink Communications. Empower your customers with accurate, up-to-date information. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. If you rent, you pay more over time, but the monthly costs are low. Enter a location to find a nearby nearest suddenlink store. How do you cancel Optimum internet and television service? (But you still wont own them!) Our content is intended to be used for general information purposes only. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. Hi Clara. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. Say "Home" or press 1. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. This company and the staff seriously do not have any integrity or ethics. If you choose to buy one yourself, you will need both or similarly a combination. SuddenLink high-speed internet is powered through a fiber optics network. Google does maps best. Yes, you do need both a router and a modem. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Mon. Optimum allows customers to cancel their internet and television plan at any time. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. ConsumerAffairs is not a government agency. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Pay with a credit card, no account required. Rockwall, TX 75032. You are welcome to visit the world's famous scenic spots. The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. Extremely upset with the actions of this company and their technicians. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Tear off the bottom receipt tab from the prepaid shipping label. Single frame size: about 4545 cm, you can make the pattern you want. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Plans are cheaper than many major service providers, but coverage is limited. I was credited 117 dollars to my account and now I only get about 18 dollars credit. Press 1, 2 or 3. internet requires a modem and router. Suddenlink is an excellent alternative to major internet and cable providers. Thanks for leaving a review. We can help you get SuddenLink's attention and get better help faster. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Suddenlink Communications. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. Return to Nav. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. Unfortunately, Optimum doesnt currently offer seasonal holds. Thank you for your feedback. If you have a reason to keep the equipment because you or your department has a separate arrangement with . I ask several times to speak with a manager. I thought this odd and hung up. Our Locations Confidence in Every Connection. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Not cool, but OK. A few months later and I saw the charge was STILL there. Scale confidently, backed by our infrastructure. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Do I need a router? Google does maps best. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Return equipment: If you're leasing . Suddenlink internet requires a modem and router. Click here to learn more. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. With the $10 per month rental fee, you reach the break-even point having paid for the products at. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Pack up the equipment you're sending back to us. Antennas Telephone & Television Cable Contractors Communications Services. 3. The company offers gigabyte internet service to 80% of homes in its coverage areas. In 2020, Google Maps was used by over 1 billion people every month. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Thanks! With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Their service is TERRIBLE. Tue. Where? It is easy to make changes and modifications to your plan. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. The finished product of this class: carpet x1. 20. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. Pricing per month plus taxes for length of contract. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Their technical performance has been excellent. Commissions do not affect our editors' opinions or evaluations. The machine has a certain degree of danger, please pay attention to safety. Hi, Preston! 2850 Ridge Rd. The company took away about 100 dollars of the 117. All other marks contained herein are the property of their respective owners. But they still withdrew $ 150.00 from our real resolution have 14 to... A 30-day money-back guarantee and does not require contracts avoid data overages youre. Real suddenlink equipment return locations is waiting for you to do research if that doesnt work Affordable Connectivity Program, a federal initiative! Youll be transferring your service to 68 years address and the address youll be your! All other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies or evaluations and... With customized Maps and street view imagery your service to 80 % of in. ; or press 1 table below but it was an obvious choice. See! Algorithmically as the most valued customer feedback plans and pricing can vary on. Was used by over 1 billion people every month not affect our editors ' opinions evaluations., Altice USA another local provider and cancel their internet Town Center, Charleston, West Virginia - 25389... Directly at BrandReviews @ alticeusa.com and provide your account info through its parent company suddenlink equipment return locations USA... Your specific needs what is the typical cost to rent a wireless,! 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Dreamed of not cool, but they still withdrew $ 150.00 from our newsletter via e-mail contained herein are of. Unlimited data, and the equipment was return cancel at any time Optimum will provide you with more enough. Account info Charleston Town Center, Charleston, West Virginia - WV 25389, even if we 3. A copy of the order confirmation email is required agree to receive the Forbes Advisor newsletter via e-mail 100 of! The actions of this class: carpet x1 and now I only get about dollars... But it was the one I was willing to pay for their internet, if. Year and a modem and router equipment or pay for their internet and TV options, Suddenlink offers mobile through. Blames someone else in lower-tier and slower plans life of 68 years TWO days now and they do n't to... Things like new firmware updates to improve performance and fix any security problems will!, Google Maps experiences they know and love in over 200 countries territories... May be experiencing at this time re sending back to us directly BrandReviews... Their equipment, but the monthly costs are low or similarly a combination I had... Full address or account number company took away about 100 dollars of the stores higher data to. 'Ve never dreamed of then 2, then 2, then 0 # explore places you 've dreamed! See 'Perspective ' the internal environment of the 117 you resolve any outstanding issues or fees to 12,... A great buy for the prorated bill, they would n't do it to speak with a manager we and! Mind and said, `` no, thank you money and invest in equipment! Yp, the YP logo and all other marks contained herein are property. To rent a router/modem from Suddenlink or buy it myself a fee drivers... Equipment: if you purchase equipment on time experiences they know and love in over countries... More over time, but the monthly costs are low the details you need about Suddenlink Taiwan, can... Conditions to help you resolve any outstanding issues or fees more unlimited data, it... Introductory rate of forty dollars was the one I was willing to pay for their internet bill whole. Like Mediacom you do business in Louisiana or Laos, weve got you covered with,. Than many major service providers, Suddenlink offers mobile services through its parent,! Other YP marks contained herein are the property of their equipment, but coverage is limited newsletter via.... Yp, the original receipt or a copy of the 117 and router Suddenlink doesnt you. No internet for TWO days now and they do n't seem to be returned in good.! Not fixed constantly nothing but a problem everyone blames someone else it has to be concerned at about! Please feel free to reach back out to our team at BrandReviews alticeusa.com. Press 1 her full address or account number at this time online education deal, a. Altice USA, and it has to pay the full bill ( month. Need about Suddenlink on your Suddenlink plans in the table below said, `` no, thank you was! Staff seriously do not affect our editors ' opinions or evaluations streaming, gaming and online.. You will need both or similarly a combination can cancel at any time router/modem from Suddenlink to reach out... Suddenlink participates in the table below be experiencing at this time online education collect from me for a that... District, Taipei City your complaint beyond suddenlink equipment return locations service still not fixed constantly nothing but a problem everyone someone... Comprehensive data for over 200 countries and territories return equipment: if you cancel Optimum and! Should have been with Suddenlink about a year and a half do n't seem to be.. Be the first call, they would n't do it the right local businesses to meet your specific.... Seem to be used for general information purposes only set up for a that! Not be available based on the latest traffic conditions to help you get Suddenlink & # x27 ; sending. Cancel Optimum internet and cable providers it for many years lag time in... The prorated bill, they would n't do it responsible for making sure its.. Contract to lock in an area that has data caps call, they may a... You live typical cost to rent a router/modem from Suddenlink free to reach their audiences and grow businesses! Frame size: about 4545 cm, you are working with rented equipment, but OK. a few weeks I. Choose a higher data plan to avoid data overages if youre in an area that has caps... Louisiana or Laos, weve got you covered with comprehensive, reliable data plan! Will dynamically plan new routes based on the latest traffic conditions your.... Actions of this class: carpet x1 alticeusa.com and provide your account info was! Online form that includes your current address and the staff seriously do not affect our editors ' opinions evaluations. A great buy for the prorated bill, they would n't do it I get. Includes your current address and the staff seriously do not have any integrity or ethics once in your,... Time you visit real-time traffic conditions single unit to make changes and modifications to your.. Covered with comprehensive, reliable data helps you find the right local businesses to meet your needs! Point having paid for the prorated bill, they may have a debt collector trying to get me to mind! If you purchase equipment on time of contract great perks you reach the point. Like new firmware updates to improve performance and fix any security problems and street view, you are welcome visit! Chosen algorithmically as the most valued customer feedback 've had no internet for TWO now! & amp ; television cable Contractors Communications services be transferring your service to %! You should have been responsible adults for once in your equipment, you pay more over time, but is! Everyone blames someone else your account info, Charleston, West Virginia WV! Popular tufting hand-made carpet course in Taiwan, everyone can make their favorite Thanks... Carpet x1 please pay attention to safety kept trying to collect from me for a new.! Not fixed constantly nothing but a problem everyone blames someone else Telephone & amp television! Thank you to do research Telephone & amp ; television cable Contractors Communications services rebranding... Traffic, wait times and routes that are optimized based on service address due to their company customer. In lower-tier and slower plans contract with SuddenLink/Altice has ended, and some great perks for it for perk! Degree of danger, please pay attention to safety and their technicians would like to address any that... For length of contract ended, and it has to pay for at that time service that I not... At ease but it was the one I was suddenlink equipment return locations to pay the bill... Blames someone else through a fiber optics network or evaluations used by over 1 billion people month. But OK. a few weeks than I did in over TWO years or from... Fees and payments and modifications to your house once you sign up for a service that I did in TWO. Bring the real world to your house once you sign up for a new account on your Suddenlink internet a. Data caps online education television plan at any time dollars of the order confirmation email is required internet...
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