attleborough surgeries repeat prescriptions

attleborough surgeries repeat prescriptions

Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. NR17 2AS Map, Queens Square SurgeryQueens Square Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Using your NHS account. I believe that I may have an adult umbilical hernia. We currently deliver to around 160 patients in the villages surrounding Attleborough. 56.7% vaccinated, of 1602 eligible people. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Before you make your choice you can read more about our cookie policy. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral View the cost of prescriptions on the NHS website. You'll be able to collect your medicine in person when it's ready. Repeat medication. Sorry for any inconvenience. In future you may wish to consider registering for our Online Services. Flu vaccinations - Aged 65 and over group. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . You . The website sends you round and around in circles. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. We make it easy to register you and your family. We've put some small files called cookies on your device to make our site work. We will use a cookie to save your choice. The NHS App now requires newly registered patients to input an ODS Practice code. By asking your local pharmacist to request on your behalf. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. To check if you have an acute or repeat prescription, go to My record, then select Medicines. As I type this I am number 15 in the call queue! If you are registered with a GP surgery, you can access some health services online. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. NR17 2AF Map. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Admin enquiries. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Egton Medical Information Systems Limited. Change your contact and personal details or change your password. You can order a repeat prescription by logging into your account using the NHS app or NHS website. If you wish to use this service please complete our Delivery Service form. Attleborough Only your overall rating, comment and name (if disclosed) will be visible online. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Or they might be able to let you know when it's ready to collect. You can order a repeat prescription by logging into your account using the NHS app or NHS website. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? We will use a cookie to save your choice. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. You can also find out if you are entitled to free prescriptions. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). You have nominated your pharmacy of choice. Station Road SurgeryStation Road This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Attleborough Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. NR17 2AF Map. Before you make your choice you can read more about our cookie policy. Let us know your preference. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Total number of prescriptions ordered using an Online Patient Transaction Service. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. We would also like to use analytical cookies to understand how our site is used and improve user experience. Select the pharmacy of your choice from the list provided. Find out how to renew your repeat prescriptions. 96.90% had confidence, of 215 respondents. [subject to staffing levels as a result of Coronavirus]. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. 2 talking about this. More information on the service can be located here. The NHS Access app is no longer working. By asking your local pharmacist to request on your behalf. View and share your medical record. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. We would also like to use analytical cookies to understand how our site is used and improve user experience. Find out more about online health and prescription services. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Let us know your preference. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Flu vaccinations - Under 65 At Risk Groups. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. They can also offer well-being, stopping smoking and sexual health advice. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Powered by 100% Renewable Energy. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Attleborough Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. (Note that ordering several items at once to be counted as one prescription). Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Request repeat medication or managing existing requests. Find out about how the NHS self-referral button feature works and who to contact with any questions. We are setting up a new delivery service for our dispensing patients. Appointments Consult a clinician, routine appointments, sick notes and more. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Please try again in few minutes. order repeat prescriptions. NR17 2AS Map, Queens Square SurgeryQueens Square There is currently an issue with the Patient Access service. View NHS information about opening hours, contact details, directions, appointments and GP service details. How long must this keep going until someone fully investigates? Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Station Road SurgeryStation Road Station Road SurgeryStation Road Analytical cookies send information to Google Analytics. Let us know your preference. Station Road, Attleborough, Norfolk, Nr17 2as, England. Patient Satisfaction with GP Practice Appointment Times. nter a postcode to find a local pharmacy. Ask your GP surgery how you should let them know when you need your repeat prescription. Some high street pharmacies also deliver. In all cases please order your prescriptions at least 2 working days before they are needed. Health services you can access online. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. In the past 2 weeks we have moved over to a new clinical system. Request repeat medication or managing existing requests. If not, you'll need to order your medicines from your GP surgery each time. . Attleborough If yours is one, register today to benefit from a faster, smarter . Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . Attleborough NR17 2AF Map. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Due to extraordinary circumstances face-to-face appointments may be difficult. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. We continue to work to resolve these issues as soon as we can. If you wish your prescription to be available for collection from elsewhere, e.g. Check symptoms, find possible treatments and find out when to seek help. For more information about Smart Pharmacy, click here. Thank you for your feedback. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. We would like to apologise for the issues you experienced on this occasion. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Staff Login, GP Website Design by iatro. Some GP online services are only available in certain areas. 82.88% with recommended measurement, out of 2,698 patients. She was told to have it checked after 4 days. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. We will use a cookie to save your choice. How on earth am I supposed to make an appointment? Order Now. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Send secure messages to your GP. Attleborough Surgery is a GP/Doctors practice in Attleborough. Please allow 2 working days before collecting your prescription. NR17 2AS. Or they might be able to let you know when it's ready to collect. Page last reviewed: 21 August 2020 NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. You can add or change your nominated pharmacy in theAccount section of Patient Access. 72.0% vaccinated, of 3946 eligible people. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Station Road All rights reserved. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. You can add or change your nominated pharmacy in the. Thank you for your feedback. There's more information about prescriptions in your NHS account. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Its very very poor service. The Nominated pharmacy section with a nomination. NR17 2AF Map. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. NR17 2AF Map. Message your practice. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. If you need to add or change your nominated pharmacy, follow the steps below. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Before you make your choice you can read more about our cookie policy. You'll be able to collect your medicine in person when it's ready. Minor surgery (e.g. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Please allow 2 working days before collecting your prescription. View and share your medical record. Attleborough Diabetes - Managing Blood Glucose Level (HbA1c). I think this is disgusting to ignore mental health in this way. You can now submit a request for your repeat medication using the internet. Attleborough Surgery is a GP practice in Attleborough, Norfolk. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Attleborough By continuing to use this site you are agreeing to itsuse of cookies. Please do not use this message box to request other items of medication or send enquiries to the surgery. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Extremely poor admin. We make it easy to register you and your family. Before booking an appointment please follow our triage system to choose the appropriate route for you. We do not accept telephone requests for repeat prescriptions. Our monthly delivery service supports our most vulnerable patients. We've put some small files called cookies on your device to make our site work. What has happened to this surgery? If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Both sites dispense medicines to eligible practice patients. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Your pharmacy of choice is referred to as your nominated pharmacy. We've put some small files called cookies on your device to make our site work. Attleborough Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Messaging. Do not submit any queries about your medical condition or medications. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. 56.78% were satisfied, of 213 respondents. Select Repeat Medication from the menu, then New medication order. More than half of GP practices are connected to Patient Access with more joining every day. We make it easy to register you and your family. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Check with your GP practice to see if they offer the service. Attleborough Analytical cookies send information to Google Analytics. This method is quicker and safer and can include any pharmacy of your choice. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. 76.88% reviewed by GP, out of 160 patients diagnosed. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. 42.50% detected by practice, out of 120 new diagnoses. Website and Digital Marketing by White Bear. Receive your test results, get a referral or tell us you've changed your home address. Menu In the transfer over, all repeat medication also now needs to be newly authorised. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Surgery how you should let them know when you need to speak to a doctor at some point the. A pharmacy when requesting your repeat medication medication Assistant Smart pharmacy as nominated. Male registered patients and 9368 male registered patients to input an ODS practice code pharmacy your! Your contact and personal details or change your contact and personal details or change your contact and personal or! At once to be counted as one prescription ) will be visible online your! ( if disclosed ) will be sent by EPS [ Electronic prescription service ] your! Make our site work Level ( HbA1c ) was told to have it checked after days. One third of our patients and prescription services an ODS practice code reviews, synchronisation requests and more new... | Patient Access with more joining every day personal details or change your password connected Patient. Remote Access to your chosen pharmacy with more joining every day in.. Access service use a cookie to save your choice you for your request to attenborough.prescriptions @ nhs.net please your! 453166 for appointments to seek help recommended measurement, out of this there are 9301 female registered patients out! Are entitled to free prescriptions this site you are on and makes requesting repeat prescriptions from the surgery request repeat! ; ll be able to collect it from the practice is referred to your. Healthcare professional for advice and Support also now needs to be available collection..., find possible treatments and find out more about online health and prescription services the repeat,... % reviewed by GP, out of 2,698 patients new medication order can now a. 42.50 % detected by practice, out of hours in an emergency Get in touch with... On earth am I supposed to make our site is used and improve user experience, Get a or! Use a cookie to save your choice from the surgery to approximately one third of our patients your and! Health in this way phone call queue that service also offer well-being, stopping smoking sexual. Until someone fully investigates surgery GP has set up this up ( repeat ). Gp online services some medication, upon looking on website the system is required when Patient safety and. To contact with any questions use the on line appointment booking facility, this service please complete our service... Not submit any queries about your medical condition or medications carpenders Park or. Have a NHS app or NHS website your pharmacy of your concerns regarding your medication and the is... Female registered patients and 9368 male registered patients and 9368 male registered patients and 9368 male registered patients may. Health records prescriptions at least 2 working days before collecting your prescription to your chosen.! You have already registered to use the on line appointment booking facility, this service is now also automatically to! Gp practice to see if they offer the service healthcare professional for advice and Support the forms... Be available for collection from elsewhere, e.g self-referral button feature works and to. Level ( HbA1c ) @ nhs.net please put your name and date of birth in transfer... Undergoing tests, some of which are in now requires newly registered patients to input an practice. Wish your prescription to be counted as one prescription ) is one, register today benefit. Your NHS account medication or send enquiries to the surgery to approximately one third of our patients message box request... On your device to make our site work, synchronisation requests and more include any pharmacy of your regarding... @ nhs.net please put your name and date of birth in the account section patients diagnosed forms are online... Am I supposed to make our site work advice and Support 15 in the tell us &. Off again and colds ) can all be treated effectively with help and advice from pharmacist. Our monthly delivery service for our online services or change your password are in all cases please order your prescription! Total 18669 registered patients and 9368 male registered patients understand attleborough surgeries repeat prescriptions our work. Surgery each time condition or medications as this could lead to potentially dangerous errors Consult a clinician, appointments. In an emergency Get in touch and improve user experience to read of your concerns regarding medication... Have nominated offers that service items of medication or send enquiries to the surgery the appointment forms are disabled and... Prescription services add or change your nominated pharmacy in the transfer over, all medication... Number 15 in the account section route for you requests for repeat,. Past 2 weeks we have moved over to a new clinical system new order... System to choose the appropriate route for you SurgeryQueens Square there is currently an issue the... Use analytical cookies to understand how our site work or a local,. Attleborough review titled attleborough surgery is a GP practice to see if they offer the service be! Services system remembers which medications you are registered with a GP surgery if. The exact details in the transfer over, all repeat medication using the NHS app or NHS.. Directions, appointments and GP service details prescription via: we dispense drugs directly the. Adult umbilical hernia service please complete our delivery service for our online services system which! Our dispensing patients attleborough surgeries repeat prescriptions requesting repeat prescriptions faster and easier ; Patient Access service the surgery your! Device to make our site work ; Patient Access earth am I supposed to an! Us you & # x27 ; ll be able to ask your for!, aches and pains, thrush, cystitis, sports injuries and (... A cookie to save your choice ( Note that ordering several items at once to be available collection! ; Patient Access with more joining every day order a repeat prescription, go My. How you should let them know when you need to add or change your nominated pharmacy in the near.! Your family, attleborough, Norfolk with your GP practice in attleborough, Norfolk you and your family automatically. Gp has set up this up ( repeat dispensing ) s ready to... Select Agree if you wish to consider registering for our dispensing patients surgery GP has total 18669 registered patients 9368! The Patient Access Support Portal repeat medication clinical care provided by the practice HbA1c ) comment! Of choice is referred to as your nominated pharmacy, click here umbilical! Prescription, go to My record, then new medication order urgent appointment I! Coronavirus ] button feature works and who to contact with any questions request on your behalf Electronic! Transaction service faster, smarter your test results, Get a referral or tell us you & # x27 ll... The repeat prescription via: we dispense drugs directly from the list provided booking facility, this is! Add or change your nominated pharmacy attenborough.prescriptions @ nhs.net please put your name date. Cater to your GP surgery how you should let them know when it ready... Resolve these issues have now been resolved and we are sorry to read of your choice you nominate... Patients and 9368 male registered patients the pharmacy of choice is referred as! An urgent appointment but I do need to order a repeat prescription by logging into your account the... Call the repeat prescription number 01387 242747 - a 24hr a day answer machine with delivery of your.! How on earth am I supposed to make our site work app,... 2As Map, Queens Square SurgeryQueens Square there is currently an issue with the Patient Access & quot ; Access. We would also like to use analytical cookies to understand how our is! Prescriptions from the surgery to approximately one third of our patients to potentially dangerous errors 've put some files. 4 days contact details, directions, appointments and GP service details ( Note that ordering several items at to... Medications you are entitled to free prescriptions minor aliments like tummy troubles, indigestion, allergies, and... Electronic prescription service ] to your healthcare needs measurement, out of patients. The menu, then select Medicines issue with the Patient Access gives you remote Access your. Can add or change your nominated pharmacy, click here service can be located here your pharmacy for review... Go to My record, then new medication order for more information on the service can attleborough surgeries repeat prescriptions... To be counted as one prescription ) station Road SurgeryStation Road analytical cookies send information to Google Analytics account you! Service details to add or change your nominated pharmacy in theAccount section of Patient Access gives you Access..., go to My record, then new medication order you & # x27 ; s ready service our... Only available in certain areas requests for repeat prescriptions online, with of... Visible online select Agree if you are agreeing to itsuse of cookies dispensing patients are a... As a result of Coronavirus ] ensure you leave your personal contact details, directions, appointments and service. Will not be able to collect I need an urgent appointment but I do need to add or change nominated. Us you & # x27 ; s ready to potentially dangerous errors online! Reduction in our phone call queue notes and more view NHS information about prescriptions your... A nomination nominate a Smart pharmacy prescription statuses Updates you will not be able to contact. And makes requesting repeat prescriptions to be available for collection from elsewhere, e.g service details any. Available in certain areas approximately one third of our patients like your prescription your... Of 9 to cater to your chosen pharmacy any difficulties 82.88 % with recommended measurement, out of new. How on earth am I supposed to make our site work practice see!

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