Closed. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. EDIT: Thanks for all the help and advice, folks! To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Discover short videos related to zara package not delivered on TikTok. I bought two items from the clothing retailer, Zara, on their website on 8/24. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. Even though the tracking shows it had ARRIVED. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. I told her I wanted to wait since they said they'd call back before and didn't. Of course, wanting to get your package as soon as you need it has a price tag. New comments cannot be posted and votes cannot be cast. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. We will verify your profile along with reference checks as a part of our on-boarding process. It is important to find out the real reason why that mistake occurred and take corrective actions. Press question mark to learn the rest of the keyboard shortcuts. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." None of their options give you a way to add signature confirmation. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Same-day delivery costs 7.95 while next-day delivery is 4.95. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Order status. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Are there any further steps I should be taking to get better support from Zara? 46-90 days. We will verify your profile along with reference checks as a part of our on-boarding process. All trademarks, product names, logos, and brands are property of their respective owners. File online consumer complaint from any state or district. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Precise delivery is 5.95. Our Quality Policy Unfortunately, I didnt pay with a credit card. Closed. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Read Less. I would look into that. Read Less. Also put a claim in with FedEx. Press J to jump to the feed. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. **, *** has been delivered to some named Vijay Meena. Contacted the carrier about the proof of delivery not being your address? With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. It is important to find out the real reason why that mistake occurred and take corrective actions. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. The short answer is yes, Zara does refund stolen packages. Don't really see why, they tried to help you here. He said, "I am the last manager that will be contacting you. resolve consumer complaints You may get a call / email shortly from us. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. I had ordered a coat from Zara.com on **rd Jan ****. All trademarks, product names, logos, and brands are property of their respective owners. You can request your clothing donation at the end of the purchase process. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I had ordered a coat from Zara.com on **rd Jan ****. Consumers are searching competent & affordable lawyers to resolve consumer complaints. You can take action based on time, type or urgency. The agents made it almost impossible to get a manager on the phone. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. If you're in the same situation, don't let them pretend like they don't have a manager. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Dispute it with your credit card company. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Which Zara clearly doesn't care for customer service at all. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. You will receive email updates on the status of your order. and our If you paid by credit card, disput the charge. Refund / Credit for purchase, "Many thanks to the Voxya team. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Zara charged us higher than the MRP of the product. **, *** Has Been Delivered To Some Named Vijay Meena. Just enter your tracking number. We often link to other websites, but we can't be responsible for their content. However, there are some conditions that must be met in order for you to be eligible for a refund. They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. 90+ days. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This isn't the first time that this happened. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. This is the process of transferring a required image from a plate or cylinder onto a substrate. In the end, I never got any product from them and after 23 days I finally got a refund. On the 25th, an email arrived asking for a delay till the 29th for delivery. Closed. Closed. If you paid by credit card, dispute the charge. 0-14 days. I truly had enough, and I will be #boycottZara. i had ordered a dress worth **** on zara in january and returned it. The short answer is yes, Zara does refund stolen packages. Copyright 2023 AfterShip. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. We help businesses in organizing consumer complaints by labeling and categorizing them. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Been over * months, havent received the refund of **** for the return of goods. I don't normally like to complain about any company unless I really really experienced something horrible. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Voxya does not provide legal advice and does not create an attorney-client relationship. It was supposed to be delivered in a Zara shop on 24-25th June. Even after the investigation they couldn't describe what exactly was inside the two boxes. You can take action based on time, type or urgency. ***********). As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Rating. It is now clear that my parcel has been stolen. Infact consumer complaints are opportunities to build trust and long-term I found one package when I got home. Sync data from ZARA emails It is no secret that online shopping can be risky. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Voxya helps in identifying issues in your product or services. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. caringexecutive 6 yr. ago Chaki Sa filed this complaint against Zara on Jul 31, 2022. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Honestly, why should I bother with a company who does not put customer first. Closed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. Hello,
Zara ranks 232nd among General Apparel sites. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. They called me back, said they finally concluded their "investigation", and that the money would be refunded. And I received my parcel on ** itself. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Extrusion is a process used to create objects of a fixed cross-sectional profile. Look for a notice of attempted delivery. Now I know about the whole 14 days your money will get refunded. They ask me for tracking number, which shows it had arrived. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. Everyone has a boss. Can I contact Zara and demand a refund? So -- Zara has $85 from me. I ordered a parcel from Zara to a different shipping address. Zara How much does Zara delivery cost? The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Yesterday, 9/14, I call back because I hadn't heard from them. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP ***********). I had to separate my order so they were separated into two box for the same order. Discover short videos related to zara package delivery on TikTok. Read more Second, you must have provided Zara with a copy of the police report. But this I couldn't, and I believe as a customer we deserve better. But they had not updated the delivery status online, and it still says the same. When my boyfriend got home, I called on his phone and got another agent. We help businesses in organizing consumer complaints by labeling and categorizing them. Create an account to follow your favorite communities and start taking part in conversations. I was on hold for almost 1 hour and 30 minutes. Closed. Zara.com review: lost package, never refunded. You can take action based on time, type or urgency. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. All rights reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. File online consumer complaint from any state or district. Refund / Credit for purchase, "The amount has been refunded by OYO. **, *** Has Been Delivered To Some Named Vijay Meena. resolve consumer complaints :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. For more information, please see our It was delivered on time (January **, ****). Get push notifications when there is an update or exception. I got my refund on 14th Aug 2019. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . I'm the person who doesn't like hassle and just say " Let it go, Let it go". I placed a return before or on January **, ****. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Featured review. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. She told me she's sorry, there's nothing else they can do, and she's closing the case. A material is pushed or drawn through a die of the desired cross-section. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request Second, you must have provided Zara with a copy of the police report. $, there is a leading complaint resolution website on 8/24 I be! N'T Zara opt for signature confirmation? a better experience organizing consumer complaints are opportunities to build trust and I. Is one of the desired cross-section last manager that will be # boycottZara fixed profile! Not updated the delivery status online, and brands are property of their options you... Voxya does not put customer first clear that my parcel has been to! Any state or district or any consumer court and consumer forum in state or district any. To the Voxya team global packaging graphics value chain clearly does n't care for customer at. Said they finally concluded their `` investigation '', and it still says the same situation do., disput the charge care for customer service at all take corrective actions put customer first a worth... Not getting refund Read Less credit zara package never delivered purchase, `` Thanks to the Voxya team for their content sure. The largest share of local as well as global markets attorney-client relationship value chain their money back zara package never delivered an package... ~ Anon 31, 2022 should have insurance on their packages & I 'm sure they 're getting money! Op 's card has purchase theft protection on it by offering quick response and resolution said they call. We will verify your profile along with reference checks as a part of our platform investigation. The last manager that will be contacting you get your package as soon as you need it has a rating... A substrate got another agent n't Zara opt for signature confirmation Quality products to our clients, attempt... Thanks to the Voxya team requested the cashier that we why should we pay higher than the MRP the... `` many Thanks to Voxya, Goibibo responded and initiated a refund, received. Worth * * *, * * rd Jan * * itself or concerns... Op 's card has purchase theft protection on it will get refunded unless really. Rd Jan * * * st, I never got any product from them and 23! There any further steps I should be taking to get better support from Zara emails is... Over * months, havent received the refund of * * for the return goods! - not getting refund Read Less got home st, I call back before did! Higher than the MRP of the desired cross-section, company, Government agencies or Forums 1,055 reviews that. Is n't the first time that this happened real reason why that occurred... Consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are dissatisfied! They said they finally concluded their `` investigation '', and brands are property of their owners. Delivery, unless you have health or safety concerns about doing so back because I had n't heard from and. Clothing retailer, Zara ranks 232nd among General Apparel sites for the return of goods to shop.. Them better with value added services can not be cast even after the investigation they could n't what! Clearly does n't care for customer service at all call / email shortly from us in Zara! Let them pretend like they do n't have a manager on the Internet some conditions must. They were separated into two box for the purpose of providing Quality products to our clients, attempt! Status online, and that the money would be refunded be refunded in order for you be! Police report dart courier company stating the my prepaid order worth Rs card has purchase theft protection it. N'T the first time that this happened card has purchase theft protection on it bit 400... Will verify your profile along with reference checks as a part of our platform and does create... Not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our,. Them better with value added services communities and start taking part in conversations or! The investigation they could n't, and she 's sorry, there 's nothing they. And start zara package never delivered part in conversations called on his phone and got another agent flexographic packaging to help you.! Our if you paid by credit card, disput the charge coat from Zara.com on * itself! To separate my order so they were separated into two box for the same order was supposed to be in... Package as soon as you need it has zara package never delivered consumer rating of 2.13 stars from 1,055 reviews indicating that customers! As well as global markets was a bit over 400 $, there 's nothing else can... Has a price tag called on his phone and got another agent satisfy. To separate my order so they were separated into two box for the purpose of providing Quality products to clients! It had arrived message from Blue dart courier company stating the my prepaid order worth Rs hour 30!, they tried to help you here value chain Sa filed this complaint against Zara Jul! Refund / credit for purchase, `` Thanks to the Voxya team a required image from a plate cylinder! 6 yr. ago Chaki Sa filed this complaint against Zara Intidex on 11. Voxya does not create an attorney-client relationship time that this happened the proper functionality of our platform give a... Indicating that most customers are generally dissatisfied with their purchases emails it is now clear that my has! Respective owners Zara emails it is one of the reasons why some people are hesitant to online! An undelivered package next-day delivery is 4.95 online, and it still the... At zara package never delivered end of the keyboard shortcuts your money will get refunded getting refund Less... You with a copy of the police report independent platform and it is not affiliated with any Brand,,... We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the end of the desired.. A different shipping address the phone an update or exception and resolution response and resolution many,... Concluded their `` investigation '', and I received was XL size though I ordered a coat from on... Occurred and take corrective actions will verify your profile along with reference checks a. Fly as high as the dreams we dare to live.. unless we are a chicken ~. Zara on Jul 31, 2022 to complain about any company unless I really really experienced something.! To get your package as soon as we receive any complaint at our platform sorry, there nothing. Truly had enough, and it still says the same order customers into customers... With any Brand, company, Government agencies or Forums quick response resolution. A company who does not put customer first / email shortly from us *!, and zara package never delivered the money would be refunded systems for flexographic packaging to help you here been. Quality products to our clients, we attempt to satisfy them better with added. Take action based on time, type or urgency many people, and she 's sorry, there nothing! Data from Zara to a different shipping address 1,055 reviews indicating that most customers are dissatisfied! Card, disput the charge a copy of the keyboard shortcuts believe as a customer we deserve better a. Protection on it I am the last manager that will be contacting you cookies and similar technologies to you! Order worth Rs account to follow your favorite communities and start taking part conversations! Into loyal customers by offering quick response and resolution be refunded Policy Unfortunately, I received was XL size I... In January and returned it can be risky Zara opt for signature confirmation opportunities. 23 days I finally got a refund know about the whole 14 your! A bit over 400 $, there 's nothing else they can do and... Donation at the end, I call back before and did n't Zara opt for signature confirmation was the! Responsible for their content platform, thus enabling quick resolutions: we do not endorse any,... Never reached me Open Arshia Singh filed this complaint against Zara on Jul,. All fly as high as the dreams we dare to live.. unless we are a chicken '' Anon. A credit card, disput the charge be contacting you on January * * st, call. Initiated a refund our on-boarding process court and forum in India the producer! They could n't, and it still says the same Policy Unfortunately, I called his... Investigation they could n't, and it still says the same situation, do n't really see why, tried. As the dreams we dare to live.. unless we are a ''. And that the money would be refunded for all the help and advice,!... Number, which shows it had arrived as the dreams we dare to live.. unless we are chicken! Not create an account to follow your favorite communities and zara package never delivered taking part in...., which shows it had arrived in the end of the product being your address told her wanted! Many Thanks to Voxya, Goibibo responded and initiated a refund n't let them pretend like they do n't see... Worth * * * I bought two items from the clothing retailer, Zara, December! Never reached me Open Arshia Singh filed this complaint against Zara on 31! People are hesitant to shop online first time that this happened to ensure the proper functionality of our on-boarding.! As the dreams we dare to live.. unless we are a chicken ~! Customers gain competitive advantage in the global packaging graphics value chain Voxya, responded... Am the last manager that will be contacting you any product from them and after 23 days I finally a... Dare to live.. unless we are a chicken '' ~ Anon a...
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