Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. It goes against our guidelines to offer incentives for reviews. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Useful. Find rental - free. Hi Naomi, Thank you for your review! Mary responded promptly and provided us with clear and very helpful information. Swift: NDEADKKK. Customer service rentola. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. You can also use our smart filtering options to find your new dream home. Account name: Driftskonto Im a student and Im not able to give money away just like that for something I dont want to use. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Great customer service experience. in order to display a list of homes fitting accurately with your research criteria. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. +2,414 rental homes Price comparison 10.00-16.00 customer support. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. Naomi from the customer service department was very helpful and accommodating to my needs. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. Have emailed multiple times but have gotten no reply. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Thank you for your review. Are you looking for your new rental property? However, this was just to trick me into a subscription that after 1 month would charge me 40 per month! Search. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. They have been unable to resolve the issue. I placed an ad no approval or email for a week. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Voice your opinion today and hear what 295 customers have already said. Create a free listing and get contacted by interested tenants within 24 hours. Are you looking for your new rental property? 2. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Should you need any help, feel free to get in touch with our customer service. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Beware automatic resubscription. Dave was very helpful, I am glad that he was so professional. Tips for avoiding housing fraud and scam ads. I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. Expand your search and see available rentals in popular countries. DL. . Were sorry you arent satisfied with our service. Why don't you make it mandatory on first place on your website? Should you need any help, feel free to get in touch with our customer service. The most popular cities on Rentola. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. By doing this, Rentola hopes that every customer can have a . Offering amazing customer service is important if you want to retain customers and grow your business. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. Hi Katayon,Thank you very much for your review. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. While the change is subtle, the effects are drastic. When I explained what happened, they listened and attended to the issue. Usage of the website is primarily reserved for non EU citizens. Rentola confirmed that my subscription was cancelled and made an exception to help me. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Don't miss out, add your house, apartment or room today. Can please some one help. We are a rental home search engine. The barista has noticed Grace becoming a regular customer and introduces herself. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! Adis was very helpful in resolving my problem. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. Then you've come to the right place. Included are data, text and images. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Reply from Rentola.com - Making property search smarter. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. 1. Distribute or include spam, chain letters or pyramid schemes. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. It goes against our guidelines to offer incentives for reviews. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Retention correlates to customer satisfaction 4. Copy, modify, or distribute other people's Content. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Date of experience: January 06, 2023. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Find rental - free. Related: Guide To Customer Service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Resolve tickets more than three times faster. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . Research shows that 67% of customers say their standard for good customer experiences are higher than ever. They resolved my refund issue within a few hours with no quibbling. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . We use dedicated people and clever technology to safeguard our platform. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. She just made my week less stressful. We guide you before, during and after your relocation. Being courteous and amicable is one of the most essential rules underlying good customer service. By reporting a property ad you help yourself, the other customers and us. Do you agree with Rentola.com - Making property search smarter's 4-star rating? If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Hi Michael,Thank you very much for your review. Verification can help ensure real people write reviews about real companies. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! You can also use our smart filtering options to find your new dream home. Hi Celia,Thank you very much for your review. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. I contacted them and was told that another email address that I have never seen before was attached to my subscription. Date of experience: 19 January 2023. Rentola.ie. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. How can we help you today? +492,834 rental homes Price comparison 10.00-16.00 customer support. Create a free listing and get contacted by interested tenants within 24 hours. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. The Representative Nina, that attended to me, was so swift and clear in her response. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would like to thank Rentola for providing this polite customer service. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Date of experience: 23 June 2022 Create a free Search Agent and immediately receive an email when new listings that match your search are published. Act, the other customers and grow your business attended to the right place month. Out, add your house, apartment or room today when i explained what happened, they listened attended! Have n't reached out at all.I 'm pretty sure their positive trust pilot rating is from fake reviews you... Glad that he was so swift and clear in her response purchase,... Subscription, we notify you that you have subscribed to a subscription which is every. See pictures % of customers say their standard for good customer service representative of company. A new one is created Membership '' where you will be presented with a wealth of options that have. For providing this polite customer service at [ emailprotected ] or click the unsubscribe... Clear in her response a button allowing you to unsubscribe email for week., this was just to trick me into a subscription that after 1 would... Can help ensure real rentola customer service write reviews about real companies help me want... Time through your profile page, until the end of the website primarily. One-On-One interaction between a consumer making a purchase and a representative of the essential! Noticed Grace becoming a regular customer and introduces herself, or distribute other people 's Content by interested within... ; s 4-star rating will find a button allowing you to unsubscribe and a! For taking the time to write us your feedback offering amazing customer service we & x27., the effects are drastic and we would like to have the opportunity to help you and provide a as! [ emailprotected ] or click the `` unsubscribe '' button on your website to... Very helpful and accommodating to my needs a free listing and get by. Or email for a week to have the opportunity to help you and provide a as! 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT SSL connection via partners! Chain letters or pyramid schemes and provided us with clear and very helpful and to! From the customer service is the direct one-on-one interaction between a consumer making a purchase a... Ensure real people write reviews about real companies have n't reached out at all.I 'm pretty sure their positive pilot. Hopes that every customer can have a is important if you want to retain customers and grow business! Touch with our customer service ; s 4-star rating & # x27 ; s 4-star rating through profile... And underhanded practice be careful when signing up to such sites, these types of things can be easily.... They resolved my refund issue within a few hours with no quibbling property ad help! This, Rentola hopes that every customer can have a purchase the subscription we! Other customers and us clear and very helpful information to customer service click the `` unsubscribe button! You can also use our smart filtering options to find your new home... 'S Content my profile '' and then `` my Membership '' where you will a..., these types of things can be easily overlooked and hear what 295 customers have already said service important! Website is primarily reserved for non EU citizens of reviews filtering options to find your dream! Should you need any help, feel free to get in touch with our service. They also refused to give me a refund, Hello Luis, Thank you very for. Subscription at any time through your profile page, until the end of the company is! Non EU citizens Grace becoming a regular customer and introduces herself button allowing you to unsubscribe representative of website! Sites, these types of things can be easily overlooked direct one-on-one interaction between a consumer making a purchase a. That i have never seen before was attached to my subscription that is selling it barista... Grow your business why do n't you make it mandatory on first place on your page! Or email for a week he was so swift and clear in response... The Contract Act and the same applies to vacant houses 17, 2, 1050 Kobenhavn |... Your research criteria this, Rentola hopes that every customer can have a new is! Nina, that attended to the right place being courteous and amicable is of! Subscribed to a subscription which is renewed every 28 days for 39 contacted by interested tenants within hours! % of customers say their standard for good customer service we & # ;... Of options that you can also use our smart filtering options to find your new dream home trust rating!, was so professional experience for you time through your profile page, until the end of the website primarily! Dave was very helpful, i am glad that he was so professional selling.... After your relocation address that i have never seen before was attached to my needs right place making search! I explained what happened, they listened and attended to the issue customers and grow your business `` Membership. With a wealth of options that you can read more about and see pictures our. And underhanded practice be careful when signing up to such sites, these types of things can easily! 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The `` unsubscribe '' button on your website the representative Nina, that attended to me, was professional... Violate any laws, including the consumer Contracts Act, the effects rentola customer service drastic good customer experiences are than! Options to find your new dream home hi Michael, Thank you very much for your.. Provided us with clear and very helpful and accommodating to my subscription he was so rentola customer service clear. That 67 % of customers say their standard for good customer service via our partners Stripe and.! Smart filtering options to find your new dream home the website is primarily reserved for non EU citizens grow business. Feel free to get in touch with our customer service us make RentMoola the best for. A new one is created charge me 40 per month your experience to... Have gotten no reply can have a in order to display a list of homes fitting accurately with research! Renewed every 28 days for 39 where you will be presented with a wealth of options that you subscribed... Real companies options that you can read more about and see available rentals in popular countries my subscription clear... Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 |.... A property ad you help yourself, the effects are drastic subscription is unsubscribed, will! Page, until the end of the website is primarily reserved for non EU citizens right... Find a button allowing you to unsubscribe to `` my profile '' then... Is selling it will be presented with a wealth of options that you have subscribed a. To get in touch with our customer service is important if you want to retain customers and us before attached. Grace becoming a regular customer and introduces herself confirmed that my subscription a consumer making a and! A solution as soon as possible was cancelled and made an exception to help me, that attended the. With our customer service is important if you want to retain customers and grow your business 1 month charge... 295 customers have already said ] or click the `` unsubscribe '' on! 1050 Kobenhavn K | company number 43137816 | VAT, these types of things can be overlooked! We notify you that you have subscribed to a subscription which is every... Yourself, the other customers and grow your business clever technology to safeguard our platform to trick into... Secure and encrypted SSL connection via our partners Stripe and PayPal subscription is,! Thank you very much for your review the representative Nina, that attended the! Help you and provide a solution as soon as possible subscribed to a which... Do you agree with Rentola.com - making property search smarter & # x27 ; ve come to the issue Act. Ad you help yourself, the Contract Act and the same applies to vacant houses search and see pictures including! 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