PLEASE READ IT CAREFULLY. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. archivo para su uso de conformidad con este Acuerdo. Unused purchases will not be refunded. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. The Contact Center is open seven days a week 24 hours per day. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Law Firm and Lawyer Communications Privatization. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. (c) Exceptions. We are unable to send a text message to landlines or computers capable of receiving text messages. These email communications may include marketing communications relating to our Products. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. 2. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Can the incarcerated loved one initiate a message? We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Dallas, TX 75265-0757. Can I use both JPay and Securus at the same time? This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. For $45.98, you can get our 90-day service plan. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. actualizados a la direccin de correo electrnico que usted le
SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. You agree not to use anyone elses account at any time without the permission of the account holder. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. crdito para los pagos recurrentes. Almacenamiento de la informacin de tarjeta. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Securus Technologies or other "Jail Facility Phone Providers". Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Review of Suspicious Securus Debit Transactions. Read 2 more reviews about Securus Contact Systems. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. How Do I Put Money on Their Account So They Can Call Whoever? maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. PO Box 1109
Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. A correctional facility will normally limit a Recipient to owning and using only one Tablet. We will attempt to troubleshoot the issue. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. you may call the Securus Technologies, Inc. This chat history will be cleared once you click the END CHAT button. Your refund should be available for collection within two business days after Securus receives your "request for refund". We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. The Contact Center is open seven days a week 24 hours per day. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration PO Box 650757
Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de
To request a statement older than 90 days, account holders can email us with the request for a statement. General Information At Securus, we're committed to connecting what matters. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. You will be required to provide us with certain information to use our Messaging Solutions. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. The credit check requirement does not apply in Alaska. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Securus Online Assistant Now Available - Click the bubble below. Governing Law and Other Terms. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. proporcionados por la Empresa. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Can I make a deposit to their Securus Debit account? Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Credits will not be given for any sessions once the scheduled session time has begun. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Policy violation User is under the age of 18. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site Telephone Service. Alabama unclaimed property will be remitted to the state after one year. We love to hear the amazing feedback! This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. for any law enforcement, jail/prison management, investigatory, or other purpose. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. Searching Frequently Asked Questions. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. cada transaccin. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals inmatesales. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . What do I do if the Securus app wont open? Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. Resolute may be reached telephonically at (800) 776-6060. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Alaska and TDCJ customers have 365 days to request a refund. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. We are not responsible for the contents, links or privacy of any of these linked websites. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. We provide these links only for your convenience. Serve, Facilities & Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Name of the facility from which the account holder is receiving calls. We offer you a range of communications and payments products and services. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Your access to any other website linked to our website is at your own risk. & Bills paid 7 days or more late will not extend the session time begun... Receives your & quot ; request for securus customer service refund & quot ; Jail phone! Name of the facility from which the account holder must call Securus the! Using only one Tablet to sue or go to court to assert defend... Call management system to receive updated information about your current accounts with us a where. For arbitration must be filed no later than 12 months after your knowledge. 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